About ZAVA

We believe healthcare should be accessible, dependable and affordable for everyone. Now part of Hims & Hers Health, Inc., one of the fastest growing digital health companies in the world, we’re entering an exciting new chapter as we expand our reach and accelerate our impact.

Our team of Doctors, Engineers, Patient Care Advisors, Pharmacists, Marketers, Product Managers, UX Designers, Commercial, and Operations Specialists work together to build digital healthcare that truly fits around our patients’ lives.

The pandemic changed how people access care, and we’ve led the way by providing over 14 million consultations across the UK, Germany, France, Spain, and Ireland. More patients than ever turn to us for help with weight loss and other conditions that can be safely treated online. We’re evolving our service to make care even more personal, supportive and effective.

We’re doing more than providing healthcare. We’re empowering people to take control of their health, and with the support of Hims & Hers, we’re scaling our vision to become a global leader in digital healthcare.

About the role

We’re looking for a registered Pharmacist who is tech-savvy, eager to learn and with an interest in how the healthcare industry is evolving within the digital world. This position is perfect for a forward-thinking candidate who wants to gain experience and grow within a scaling digital healthcare environment.

What you'll own

• The pharmacist will work in our mail-order pharmacy, delivering products and services directly to the UK market, as well as supporting our dynamic Online Doctor service.

• They will be required to safely and efficiently label, dispense and check medication against digitally signed prescriptions, all in line with the current legal, professional and ethical frameworks.

• Packing medication ready for dispatch to our courier.

• Liaising with couriers, ensuring that medications are safely delivered to patients.

• Managing and maintaining appropriate stock levels and supplies, liaising closely with suppliers to ensure that we are getting both the correct stock volumes, but also ensuring that they are arriving promptly, safely and intact.

• The pharmacist must be able to work to strict deadlines to provide an efficient service for our patients.

• Enhancing and innovating services by continually reviewing and rectifying pharmacy SOPs, updating where necessary.

• Enhancing operations to improve efficiency and safety.

• Assisting with query escalations from the patient care team.

• As we’re an online service, the pharmacist won’t come into contact with patients face to face, making this a distinguished role from other pharmacist positions. Instead, the pharmacist will gain professional exposure to innovative and online services.

• Supporting the supply and dispensing of medications to patients within the UK.

• Driving forward our mail order pharmacy, adhering to ethical, professional and legal pharmacy standards.

• Helping to coordinate our pharmacy operations.

• Delivering the technical and professional aspects of the dispensary whilst ensuring the safe supply of medicines.

• Spending time with our wider operations team to deliver efficient dispensary operations.

• Building on other services ensures the best care for our patients.

• Working with our Product Development and User Research teams to ensure we build a safe and easy-to-use platform.

• Assume the accountabilities and responsibilities of a Responsible Pharmacist.

• Possible opportunity for line management responsibilities.

Our mission primarily is to ensure that all medicines are dispensed legally and safely, whilst pushing the boundaries of conventional pharmacy practice. Whether that be the great environment in which we operate, the diverse, fun, multi-disciplinary team with whom we work closely, or the ability to continually improve the services we offer.

What we're looking for

• A GPhC registered pharmacist.

• The ability to work accurately and efficiently, and have the confidence and communication skills to work with a growing team.

• The capacity to manage and effectively delegate tasks to other members of staff.

• An understanding of the rules and regulations in place within the British healthcare system. Believe in our mission to create radically better healthcare through the use of technology with great IT skills.

• Embrace company values and have the capacity to fit in well with the team’s social dynamic.

• A good understanding of UK pharmacy requirements and regulations.

• Recognise what we can offer as an online pharmacy, and how we can streamline our service within the boundaries of regulation.

Nice to have, but not at all essential

• Experience of working as a pharmacist - not essential - could suit a newly qualified Pharmacist keen to work in digital healthcare.

• Ability to fluently speak French or German and understand medical terminology - nice to have, not essential.

Our Values

Humble: You listen and take on feedback. You are kind and caring to those around you.

Inquisitive: You question the status quo, dare to do things differently and explore the possibilities.

Resilient: You embrace change and face challenges.

Macher: You are innovative and rise above the rest to use your initiative to improve, develop and deliver.

Collaborative: You actively share ideas and work together to drive goals as a team.

Benefits from the day you join:

🏖 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

🧑‍⚕️Free access to Wellness Cloud, advice, counselling, and corporate discounts

🩺 Healthcare cashback plan through SimplyHealth

💙 20% off all ZAVA products & services for you and your friends and family

🌍 Flexible bank holidays - take the ones that matter the most to you

Additional benefits following the probation period:

💰£500 training budget per year

🧑‍⚕️Vitality Private Health Insurance + Vitality discounts & headspace membership

🚼 Workplace Nursery Salary Sacrifice Scheme

🏦 Pension Salary Sacrifice Scheme

✈️ Company sabbatical after 2 years

🤑 Gift vouchers after 3, 5, and 10 years of service

Some benefits may differ depending on your role, but we aim to make sure everyone enjoys a great experience at ZAVA!

We encourage applications from people of all backgrounds. If you don’t meet every requirement but feel you could thrive in the role, we’d still love to hear from you. If you require any reasonable adjustments as part of the recruitment process, please let us know.