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So, what does a Talent Manager at ZAVA actually do?

✨ My role is all about helping bring great people into the business and building teams that make a real impact. Even though I’m not supporting patients directly, the work I do helps shape the teams behind the technology, patient care, compliance, and safety across ZAVA. What motivates me most is knowing that every thoughtful hire contributes to improving the patient experience. The people we bring into the business genuinely make a difference.

🚀 What’s your day-to-day like? Fast-paced, collaborative and never boring! No two days are the same. One day, I might be partnering with hiring managers, supporting interviews and working on recruitment strategy, while the next, I’m helping improve candidate experience or working on projects focused on attracting amazing talent to ZAVA. We’re growing and evolving all the time, there’s always something new happening, which keeps the role really exciting.

🤝 What’s the best part about working at ZAVA? Definitely the people. Everyone genuinely cares about patients, about their work and about each other. There’s a really strong culture of collaboration and trust where people are encouraged to share ideas, contribute and take ownership.
Even though we’re a remote-first organisation, there’s still such a strong team spirit and sense of connection across the business.

💡 What makes ZAVA different? The flexibility and trust. At ZAVA, people are empowered to work in a way that helps them do their best work. There’s a real focus on impact and outcomes rather than micromanagement, which creates such a positive environment. One thing that often surprises people is the flexibility we offer, including the option to work overseas for up to two months each year, something that really supports work-life balance and wellbeing.

🎯What would you say to someone thinking about applying? If you enjoy working in a fast-moving and innovative environment where you can make a meaningful impact, you’ll love working at ZAVA. It’s a place where people genuinely support one another, ideas are welcomed, and you’re trusted to take ownership and grow. There’s a real sense that everyone is working towards something meaningful together.

So, what does a Patient Care Team Manager at ZAVA actually do?

✨ My role is all about managing a team of Patient Care Advisors across the UK, France and Spain, making sure we’re supporting patients throughout their treatment journey and helping them feel informed, safe and cared for. Our team makes a meaningful difference by supporting patients both before and after their order. We also play an important role in sharing patient insights with other teams across the business to help improve processes and enhance the overall patient experience.

🚀 What’s your day-to-day like? Collaborative, fast-paced and people-focused. Managing the team is incredibly important because it has a direct impact on the patient experience. Every day involves supporting the team, solving problems together and making sure we continue delivering the best possible care to patients.

🤝 What’s the best part about working at ZAVA? Definitely the people I work with every day. Our team is collaborative, hardworking and driven by a shared commitment to improving patient care while supporting one another. Even though we work across different countries and locales, there’s still a strong sense of teamwork and connection across the business.

💡 What makes ZAVA different? I think people would be surprised by how much we do in-house and by how many long-standing team members have supported ZAVA through different stages of growth and are still here today or even return to the business later on. Our “boomerang club” is a great example of the strong connection people feel to ZAVA and the culture we’ve built together.

🎯 What would you say to someone thinking about applying? If you enjoy working in a collaborative environment where you can make a real impact on patient care while being supported by a hardworking and caring team, ZAVA is a great place to grow. There’s a real sense of commitment, teamwork and shared purpose across the business.

So, how did your ZAVA journey begin?

🌱 I actually started out in the Patient Care Team before making the move into HR and joining the People Team as a Junior People Advisor. I’d always been curious about HR, so I started reaching out to people across the business, asking questions and getting involved wherever I could. What surprised me most was how supportive everyone was from the start. Instead of feeling like “that’s not my department,” people genuinely wanted to help me learn and grow. Eventually, I was offered the chance to do a secondment in the People Team and now here I am!

✨ What’s your day-to-day like? Honestly, every day is different, which keeps things fun. One day I might be supporting managers and helping teams work through challenges and the next I’m delivering training sessions, working on wellbeing initiatives, or helping roll out new people projects across the business. There’s always something going on and I love that no two weeks ever feel the same.

🤝 What’s the best part about working at ZAVA? Definitely the people. Everyone is so approachable, supportive and welcoming, no matter their role. It never feels overly formal or hierarchical. People genuinely collaborate, share ideas openly and celebrate each other’s wins. Even though we’re remote-first, there’s still a really strong team feel, which I think surprises a lot of people.

💡 What makes ZAVA different? The trust and flexibility. People here are trusted to get on with their work and bring ideas to the table. There’s a real focus on outcomes rather than micromanagement, which creates such a positive working environment and when it comes to development, ZAVA really invests in people. Whether it’s training budgets, secondments or simply having managers who encourage you to try something new, there are loads of opportunities to grow.

🌍 What would you say to someone thinking about applying? Go for it. If you’re looking for a place where you can be yourself, grow your career, work with genuinely lovely people and make a real impact, you’ll fit right in. It’s fast-paced, collaborative, and always evolving, which means there’s always something new to learn (and lots of people willing to help along the way).