Pharmacist
6-month Fixed Term Contract
Qualified and GPhC registered
Islington, London


About ZAVA
We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and commercial and operations specialists work collaboratively to develop and maintain a digital healthcare platform that provides our patients with healthcare tailored to their needs and schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 12 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. Because we're doing more than providing healthcare, we're enabling & empowering people by making healthcare work for them. We’re here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe.


The role
The fast, efficient and safe delivery of all of the treatment we provide is at the heart of what we do.

• Principally, you will be a Pharmacist for the dispensing and dispatch of private prescriptions from our London hub dispensary.
• You will help manage the operational processes, rotas and structures within our in-house pharmacy and work to ensure that the pharmacy continues to maintain the high clinical, regulatory and operational standards that we expect.
• You will manage the changing operational landscape, balancing the needs of customers, the operational constraints imposed and the resource constraints of the company.
• You will work closely with wider pharmacy operations, including the supply of prescriptions, delivery and couriers, medications and test kits to clients and ensuring that systems and processes are in place to ensure that treatments arrive with customers as and when they expect them in a safe and cost-effective way.
  
  Key accountabilities:
• Ensuring SOPs are followed and medication is dispatched legally, safely and appropriately for patient reception.
• Delivering the KPIs related to the delivery and supply of prescriptions and medications from the UK locale and partners, where required.
• Working closely with the medical and pharmacy teams to ensure that all delivery of medication it meets best practice guidance.
• Help to build and work with a team to ensure the dispatch of medication follows good pharmacy practice and provides the best possible service to our patients.
• Responding and reacting to changes in requirements, including allocation of prescriptions to pharmacies when there are Bank Holidays or delivery problems.
• Developing a deep understanding of all of the processes that occur with external parties that impact our operations, including, but not limited to Royal Mail, DPD, and our partner lab, amongst others.
• Understanding, developing, mapping and evaluating all of our clinical and customer support processes and exploring ways with stakeholders that these operational processes can be improved.
• Working closely with the data team to provide regular reports on the day-to-day processes and successes of the pharmacy. This role will require the ability to provide detailed feedback regularly through the manipulation of data through spreadsheets and other media.
  
  Skills & experience required:
• Qualified and GPhC registered UK pharmacist with an understanding of the digital healthcare landscape.
• Ability to work across teams as well as working alone.
• Excellent communication skills.
• Experience in handling challenging customers.
• Experience in data analysis and manipulation, including basic Excel skills.

It would be advantageous but not essential to have:

• Team management skills, ensuring engagement and proactiveness within the team.
• Experience of working with different delivery providers.
• Knowledge of process mapping and efficiency processing.
• Experience working in a Digital healthcare / non-patient-facing environment

Personal qualities:

• Humble: You listen and take on feedback, you’re kind and caring to those around you.
• Inquisitive: You question the status quo and dare to do things differently.
• Resilient: You embrace change and face challenges.
• Macher: You are innovative and rise above to improve, develop and deliver.
• Collaborative: You actively share ideas and work together to drive goals as a team.

Benefits from the day you join:

🏖 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

💙 20% off all ZAVA products & services for you and your friends and family

🏡 Remote, hybrid, and flexible working (role dependent)

💻 MacBook Pro (role dependent)

🌍 Flexible bank holidays - take the ones that matter the most to you.

Additional benefits following the probation period:

💰 £500 training budget per year

🧑‍⚕️Vitality Private Health Insurance + Vitality discounts inc headspace membership

🩺 Healthcare cash back plan through SimplyHealth

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year (role dependent)

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Just so you know, certain positions will be subject to a satisfactory DBS check.