About ZAVA

We're on a mission to provide our patients with accessible and dependable healthcare at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients' needs and schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 12 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We’re here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role

The Data Analyst will support data driven decision making across ZAVA by working closely with key stakeholders to answer complex questions and provide business insights.

Day-to-day the work will encompass:

• Supporting the wider business by helping to define meaningful, relevant and easily understood KPIs around product performance
• Taking an active role in the maintenance of our BI tool (DBT, Lightdash)
• Using the BI tool to create dashboards and visualisations to bring key metrics to life, inspiring others to love and use data through effective storytelling
• Presenting insights and opportunities in a clear manner such that product design is based on objective evidence wherever possible

We would love you to have the following:

Technical skills & experience:

• Intermediate SQL experience. 
• Confidence in writing efficient SQL queries in large-scale datasets in data warehouses (AWS Redshift, MySQL)
• Basic Python proficiency
• Demonstrable analytical experience 
• Experience deriving insights from BI tools (using an industrial standard BI tool such as Tableau, Looker, Lightdash or PowerBI)
• Understanding of typical eCommerce funnels, with an intuition for potential customer pain points
• Confidence in interacting with stakeholders and gathering requirements
• To be a self-learner who is flexible and open to change

Nice to have, but not at all essential:

• Professional experience in the Healthcare or Digital Healthcare industry
• Working with modern data stacks, for example, AWS Redshift, DBT, Looker, Tableau, and Lightdash
• Working in an Agile Kanban environment (we use JIRA)
• Working with events/web tracking tools (Segment/Google Analytics)
• Experience with marketing (Adwords, Paid Search etc), product or operational analytics
• Experience with version control (we use Git)

Personal qualities

• Can work as part of a team
• Ability to adhere to regulations and policies
• Ability to follow tasks through to completion
• Desire to want to help patients - caring and empathetic
• Strong initiative
• Humble; you listen and take on feedback, and you are kind and caring to those around you.
• Inquisitive; you question the status quo and dare to do things differently.
• Resilient; you embrace change and face challenges.
• Macher; you are innovative and rise to the occasion to build things that make a difference.
• Collaborative; you work well as part of a team, supporting and being kind to others

Benefits from the day you join:

🏖 25 days holiday + bank holidays + Birthday off

🩺 Healthcare cash back plan through SimplyHealth

🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

💙 20% off all ZAVA products & services for you and your friends/family

🏡 Remote and hybrid flexible working

💻 MacBook Pro

🌍 Flexible bank holidays - take the ones that matter the most to you

Additional benefits following the probation period:

💰 £500 training budget per year (after 3 months)

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we absolutely encourage you to apply and tell us what we can do to give you your best shot - if you want. We know that talent is everywhere, and as much as nice CVs are nice, they are often not a proxy for the best person for the job.