Clinical Pharmacist

Permanent, full-time, Mon-Fri 9am-6pm

Hybrid: 1 day per week as the Responsible Pharmacist at our site in Angel, London.

Salary: Competitive + benefits package (see below)

Interview process: remote video

About ZAVA

We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists work collaboratively to develop and maintain a digital healthcare platform that provides our patients with healthcare that suits their needs and schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. Through delivering a safe and efficient digital healthcare service, we've provided over 11 million consultations across the UK, Germany, France, and Ireland, enabling millions of people with essential access to healthcare when they need it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We’re here because we care about healthcare and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role

The digital healthcare market is a very exciting and competitive space that has seen considerable growth over the last few years.

The role of the Clinical Pharmacist is to work in a multidisciplinary role in our clinical and pharmacy team, to ensure we deliver, develop and maintain high standards in our current services with our health clinic partners and across ZAVA associated pharmacies. Predominantly you will help support and manage the clinical elements of our online doctor pharmacy partnerships, along with relevant clinical governance processes and regulatory frameworks.

You will report to the Clinical Chief of Staff, who will direct and support you to help ensure we are in line with regulators such as CQC, MHRA, RQIA, GMC and GPhC.

Key Accountabilities

Clinical expertise:

• Maintaining a good relationship with all relevant pharmacy partners and being an approachable point of contact for them.
• Staying up to date on your clinical training and clinical topics related to the services we offer / look to offer and recommending changes where needed.
• Joining strategy meetings with our Clinical Lead and helping to improve and review services clinically and scope opportunities.
• Carrying out and presenting clinical audits, supported by the Governance Lead.
• Becoming an expert in online healthcare regulation and another Pharmacist point of contact internally for such issues.
• Using various Learning Management Systems.
• Support the ZAVA pharmacy operations and act as Responsible Pharmacist minimum 1 day a week as needed (this can be increased or decreased at busy times).
• Work with our Clinical Lead and Operations Leads who will support you and ensure our partner pharmacies and ZAVA pharmacies are operating safely and meeting our contractual obligations.
• Work towards being the clinical point of contact for our partners to ensure their needs are supported by ZAVA.
• Become an expert on troubleshooting pharmacy issues related to our services.
• Work on medico-legal aspects of the business such as supporting patient confidentiality and data subject rights.

Support the Clinical Governance team with:

• Aspects of concern within our online doctor partnerships are fully investigated and addressed by ZAVA as needed.
• ZAVA clinical and pharmacy audits.
• Supporting your governance colleagues to cover some key work during their busy periods or annual leave.

Communication and relationships:

• Continue to support our partner relationships by being proactive as well as actively responding to our partners and ensuring communication with them is timely and accurate.
• Liaising with colleagues across the company to make sure they are updated and they have made any relevant updates and changes as requested by you.
• Liaising with our partners as necessary to inform them of updates and timelines.

Operations:

• Overseeing the management of the online learning materials to ensure they are available to relevant staff members.
• Support the ZAVA pharmacy operations
• Act as a Responsible Pharmacist a minimum of 1 day a week (this can be increased or decreased at busy or quiet times) 
• Stay up to date with all of the ZAVA processes and SOPs.

Growth:

• Working with the wider business including the marketing team, the Customer Support team, operations and the clinical team to ensure our customers receive a WOW service and grow in line with company targets.

We would love you to have the following:

Technical skills & experience:

• Strong organisational skills
• GPhC registered pharmacist; meeting all current revalidation requirements (at least 3 years post pre-registration)

Nice to have, but not at all essential

• Clear understanding and experience of how healthcare can be delivered online
• Some experience in travel health and/or vaccinations (or we can support formal training in this area)
• Experience operating and managing PGDs - Patient Group Directions
• Experience with providing medical information
• Experience in private healthcare or online pharmacies
• Pharmacist - Independent Prescriber

Personal qualities

- Humble; you listen and take on feedback, you are kind and caring to those around you.

- Inquisitive; you question the status quo and dare to do things differently.

- Resilient; you embrace change and face challenges.

- Macher; you are innovative and rise to the occasion to build things that make a difference.

- Collaborative; you work well as part of a team, supporting and being kind to others

Benefits from the day you join:

🏖 25 days holiday + bank holidays + Birthday off

🩺 Healthcare cash back plan through SimplyHealth

🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

💙 20% off all ZAVA products & services for you and your friends/family

🏡 Remote and hybrid flexible working (role dependent)

💻 MacBook Pro

🌍 Flexible bank holidays - take the ones that matter the most to you

Additional benefits following the probation period:

💰 £500 training budget per year (after 3 months)

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we absolutely encourage you to apply and tell us what we can do to give you your best shot - if you want. We know that talent is everywhere, and as much as nice CVs are nice, they are often not a proxy for the best person for the job. Please note: Certain positions will be subject to a satisfactory DBS check.

How to Apply: Please follow the ‘apply’ link and you will be directed to our career site to complete an application.

Data Privacy: Please review details of how we will manage your data, and your data privacy rights here: https://careers.zavamed.com/data-privacy