About ZAVA

We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost.

Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial & Operations Specialists work collaboratively, to develop and maintain a digital healthcare platform that provides our patients with healthcare that suits their needs & schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. And through delivering a safe and efficient digital healthcare service, we've provided over 11 million consultations across the UK, Germany, France, and Ireland, enabling millions of people with essential access to healthcare when they needed it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. Because we're doing more than providing healthcare, we're enabling & empowering people by making healthcare work for them.

We’re here because we care about healthcare and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role:

ZAVA IT Support team is central to the smooth operation of engineering, doctors and non-technical teams day-to-day activities. As a growing organisation the IT Operations team works closely with all parts of the business providing support, on-boarding/offboarding, managing tech equipment and licences, but also implementing automations, building tools to improve day-to-day work.

You are responsible for supporting a systems and network infrastructure that allows our staff who are a diverse group spread around the world to remain operational at all times. More and more internal tools are moving onto cloud-based platforms and we are no exception: ideally this is also the direction you want to expand your knowledge to.

Key tasks:

• Primarily providing IT support to all ZAVA employees, technical and non-technical via the helpdesk ticketing system.
• Keep our documentation up to date.
• Play key role in the IT onboarding process and experience of new joiners, as well as streamlining the offboarding of the leavers.
• Support IT equipment and infrastructure at our offices(e.g. Meeting room AV, Printer/scanner, network).
• Escalate to IT Operations Engineers when necessary.
• Ensuring systems are patched, configured and monitored to ensure optimum security, performance and functionality - using JAMF, MDM platform.
• Identifying, diagnosing and resolving hardware and software issues, offering solutions where possible and escalating where required.
• Ensure change management is adhered to and all changes validated, checked and documented, including the planning and implementation of updates.
• Maintaining security tools - Sentinel One antivirus, Google MDM, Cisco DUO.
• Proactively monitor systems for availability, capacity and performance.
• Researching and preparing notes, status reports, technical documentation, and proposals to be used by various technical and non-technical staff and management.
• Communicating/ exchanging technical information on IT administration, and troubleshooting techniques and skills to staff. You may be required to make presentations during annual meetings and other technical gatherings.
• Working collaboratively with the various service teams and providing input into team communication (including meetings) as well as joint planning sessions on hardware and software roll-out.
• You will work with the team on exciting new projects designed to introduce new technologies, processes and initiatives as we develop a continuous IT improvement strategy.

Requirements:

• Relevant experience relating to the key tasks required.
• Flexible to be based from our site in Milton Keynes with some flexibility for working from home on certain days of the week.
• You need to be a good troubleshooter as well as be logical and methodical in approach.
• Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities.
• Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy.
• Ability to work under pressure

Personal Qualities:

Humble; you listen and take on feedback, and you are kind and caring to those around you.

Inquisitive; you question the status quo, dare to do things differently and explore the possibilities.

Resilient; you embrace change and face challenges.

Macher; you are innovative and rise above the rest to use your initiative to improve, develop and deliver.

Collaborative; you actively share ideas, and work together to drive goals as a team.

Benefits from the day you join:

🏖 25 days holiday + bank holidays + Birthday off

🩺 Healthcare cash back plan through Simply Health

💙 20% off all ZAVA products and services for you, friends and family

🏡 Remote, hybrid, and flexible working (role dependent)

💻 MacBook Pro

🧘Free access to Wellness Cloud, to support your mental health and wellbeing

🌍Flexible bank holidays - take the ones that matter the most to you

Additional benefits following the probation period:

💰 £500 training budget per year

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. We know that talent is everywhere, and as much as nice CVs are nice, they are often not a proxy for the best person for the job.