About ZAVA

We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost.

Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial & Operations Specialists work collaboratively, to develop and maintain a digital healthcare platform that provides our patients with healthcare that suits their needs & schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. And through delivering a safe and efficient digital healthcare service, we've provided over 11 million consultations across the UK, Germany, France, and Ireland, enabling millions of people with essential access to healthcare when they needed it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. Because we're doing more than providing healthcare, we're enabling & empowering people by making healthcare work for them.

We’re here because we care about healthcare and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role:

The digital healthcare market is a very exciting and competitive space that has seen considerable growth over the last few years.

We are looking for an IT Systems Engineer to help maintain and secure the systems and networks on which ZAVA operates. You will be passionate about automation, have experience with scripting and interacting with SaaS products and public cloud services (particularly AWS). More importantly, you will be passionate about the people who use those systems/services and put them at the forefront of decision making.

Key tasks:

On a day-to-day basis you will work with the wider IT Operations Team to assist with daily tasks, build API integrations between our SaaS systems, review and sort IT-related questions that arise in the course of daily work; and build and maintain cross-functional relationships with other teams to best turn ideas into reality.

You will maintain and administer all infrastructure required for the day-to-day function of our offices and remote users. This will include OS management and security patching, developing and maintaining documentation, and providing general business support. 

We're looking for a logical and calm troubleshooter with the ability to communicate clearly to a non-technical audience, engineers who embrace the DevOps culture to deliver continuous improvements to our infrastructure

Responsibilities:

• Ensuring all systems are patched, configured and monitored to ensure optimum security, performance and functionality are maintained.
• Diagnosing and resolving hardware and software issues, offering solutions where possible and escalating where required.
• Ensure change management is adhered to and all changes validated, checked and documented, including the planning and implementation of updates.
• Ensure a Keep it Simple approach is maintained.
• Ensuring all documentation is kept up to date as changes are introduced or where documentation is missing.
• Maintaining security tools - AV, working with policies.
• Implement and maintain automation tools.
• Participate in the IT Business Continuity and Disaster Recovery plan.
• Proactively monitor systems for availability, capacity and performance.
• Ensuring the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Researching and preparing notes, status reports, technical documentation, and proposals to be used by various technical and non-technical staff and management.
• Communicating/ exchanging technical information on IT administration, and troubleshooting techniques and skills to staff. May be required to make presentations during annual meetings and other technical gatherings.
• Working collaboratively with the various service teams and providing input into team communication (including meetings) as well as joint planning sessions on hardware and software roll-out.
• Improve systems and tools to support the operations of our internal systems

Technical Skills:

• Experience with automation & scripting.
• The ability to design and implement auditing workflows.
• A penchant for automating repetitive tasks the flexibility to adapt to a tech stack that evolves as we scale up our operation.
• Developing applications for a Cloud environment (we use AWS and GCP).
• Bash Scripting
• Experience with JAMF Pro, Google Workspace, IDP SSO administration (OneLogin/Okta), OS Troubleshooting - macOS, Windows, Linux
• Jira Work Management

Personal Qualities:

Humble; you listen and take on feedback, and you are kind and caring to those around you.

Inquisitive; you question the status quo, dare to do things differently and explore the possibilities.

Resilient; you embrace change and face challenges.

Macher; you are innovative and rise above the rest to use your initiative to improve, develop and deliver.

Collaborative; you actively share ideas, and work together to drive goals as a team.

Benefits from the day you join:

🏖 25 days holiday + bank holidays + Birthday off

🩺 Healthcare cash back plan through Simply Health

💙 20% off all ZAVA products and services for you, friends and family

🏡 Remote, hybrid, and flexible working (role dependent)

💻 MacBook Pro

🧘Free access to Wellness Cloud, to support your mental health and wellbeing

🌍Flexible bank holidays - take the ones that matter the most to you

Additional benefits following the probation period:

💰 £500 training budget per year

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. We know that talent is everywhere, and as much as nice CVs are nice, they are often not a proxy for the best person for the job.